Resources

Case Management Disclosure

DISCLOSURE OF INFORMATION

Case Management Relationship

A third party has requested that we provide case management services on your behalf, and have agreed to pay for the requested case management services
You have been assigned a Case Manager to assist you throughout the rehabilitation process, and should refer to our website, www.1strehab.com, ‘Resources’ tab, to learn more about the role of a Case Manager. If you are unable to access our website, your Case Manager can provide the information via paper documents upon request
We do not compensate Case Managers based on utilization of services or vendors used, and your Case Manager will remain an objective party throughout the rehabilitation process
Although a third party has hired us to provide services, you are your consumer. Your Case Manager must provide services that at all times respect your needs and ensure that your needs are addressed, within the limits of what the third-party payer has authorized

Disclosure of Information to Third Parties/Confidentiality

If you are represented, and in the event that your Attorney does not allow your Case Manager to have direct communication with you, such will be coordinated through your Attorney’s office
Otherwise, throughout the course of your rehabilitation services, you will likely maintain regular telephonic and/or in-person contact with your Case Manager. Summaries of said contacts/meetings will be forwarded to the appropriate case-involved parties
These summaries may include updates regarding rehabilitation progress, significant developments that occurred during the interaction or since the previous update, observations made by the Case Manager, issues encountered during the rehabilitation process, or any other information that currently impacts or may begin to impact the rehabilitation process
Your Case Manager will do their best to refrain from sharing personal information that does not impact your rehabilitation
During the course of service provision, all records will be kept private except as follows:
- If a third party (i.e. insurance carrier, attorney, etc.) is paying for services, records will be provided to that party
- If your Case Manager believes you are going to harm or endanger yourself or others, they are required to notify the endangered individual(s), the proper authorities and/or officials
- If your Case Manager believes you are going to harm or endanger or abuse children or the elderly, they must report this to state or local authorities
- If your Case Manager or this agency is sued or court ordered and a properly issued subpoena is received, then information in your file may be released
- If you are a minor or not your own legal guardian, then the information in your file may be available to your legal guardian or advocate

Notification of Case Management Actions and Recommendations

As you, the Consumer, are continuously involved in your ongoing case management activities, you may request information about your Consumer-centered Case Management plan at any time and will be verbally provided with such by your Case Manager
Written or electronic notification of case management actions/recommendations may occur if this is a commonly used method of contact between yourself and your Case Manager. However, if the actions/recommendations are discussed verbally, written or electronic notification is not necessary or required
A Case Manager may choose to notify you of case management actions/recommendations in writing if it is their preference to do so, or if specifically asked to do so by the third-party payer or a Supervisor
Upon case closure, you and your Attorney, if you are represented, will receive notification of such within two days of the Case Manager receiving a case closure request from the third-party payer

Rights and Responsibilities

We adhere to standards that promote the autonomy of Clients and support Client and Family/Caregiver education and informed decision-making. You, as the Client, have the right to be involved in all choices regarding the services you receive.

All of our employees comply with applicable Federal civil rights laws and do not discriminate against, exclude, or treat people differently on the basis of race, color, ethnicity, national origin, age, language, physical or mental disability, religion, sex, sexual orientation, and gender identity or expression.

You have the right to:

Receive education regarding your rights and responsibilities;
Be involved in all choices that are made regarding the services you receive;
Establish alternative approaches to communication when you or a Family/Caregiver are unable to fully participate in the assessment phase;
Communicate freely with your Case Manager and Treatment Provider(s) and have input regarding your current health status, treatment options, recommendations and rehabilitation plan;
Refuse treatment or services, including case management, and recognize that there may be possible implications of such refusal relating to benefit eligibility and/or your health outcomes;
Use end of life and advance care directives, as applicable;
Be informed when and how your Case Manager’s services may be changed or discontinued, based on governing law and/or insurance carrier instructions; upon closure of your case by us, you will receive verbal or written notification of the rationale and any instructions for your continued well-being; and/or
File a complaint, directed to our Quality Management Program Coordinator via telephone (888) 252-0368, via email: skieley@1strehab.com, or in writing to:

Attn: QMPC
7142 Columbia Gateway Drive
Suite 110
Columbia, Maryland 21046

Plain Language Policy

We recognize the necessity of ensuring that written information it provides or makes available is understandable to the Rehab Participant/Client. This is viewed as an obligation in promoting clear understanding and avoiding misunderstanding, as well as a facilitator of good results for all parties. These Client materials include written documents provided, as well as information contained here in this section of the website.

We are committed to working in-step with suggestions made by the ‘‘Plain Writing Act of 2010,’’ and strives to ensure all communication from us be SMART: Specific, Measurable, Achievable, Realistic, and have a Timeframe.

Safety, Health and Education/Literary Resources

For an urgent threat to safety and/or health, immediately call 911 and request police and/or ambulance response, as appropriate.

A comprehensive list of resources follows. This list will be updated with the discovery of new resources and/or updated contact information for organizations currently listed.

Child Abuse
Child Abuse Hotline (nationwide and 24/7)
https://www.childhelp.org/
Phone Number:1-800-422-4453

Cholesterol
American Heart Association
www.heart.org
Phone Number: 1-800-242-8721

National Institutes of Health
www.nhlbi.nih.gov
Phone number: 301-496-4000

Mayo Clinic
www.mayoclinic.org

Centers for Disease Control and Prevention
www.cdc.gov/cholesterol
Phone Number: 1-800-232-4636

Diabetes
Diabetes Portion Quiz
National Heart, Lung and Blood Institute
https://www.nhlbi.nih.gov/health/educational/wecan/eat-right/portion-distortion.htm
Phone Number: 301-592-8573

American Diabetes Association
www.diabetes.org
Phone Number: 1-800-342-2383

National Institute of Diabetes and Digestive and Kidney Diseases
www.niddk.nih.gov

National Diabetes Information Clearing House
http://diabetes.niddk.nih.gov

CDC National Diabetes Education Program
www.cdc.gov/diabetes

Dietary
Choose My Plate
http://www.choosemyplate.gov/
Phone Number: 301-592-8573

US Department of Health and Human Services, Dietary Guidelines for Americans
http://health.gov/dietaryguidelines/
Phone Number: 1-877-696-6775

Dietary Guidelines, Academy of Nutrition and Dietetics
https://www.eatright.org/food/nutrition/dietary-guidelines-and-myplate
Phone Number: 1-800-877-1600

Domestic Violence
The National Domestic Violence Hotline (nationwide and 24/7) Family Crisis Center for Domestic Violence (nationwide and 24/7)
http://www.familycrisiscenter.net/
Phone Number: 410-828-6390

Education/Literacy
Delaware GED Administrator
http://ged101.com/ged-classes-in-delaware.html
Phone Number: 302-739-3743

Maryland Adult Education and Literacy Services Program (GED preparation/testing; External Diploma; English as a Second Language)
http://www.dllr.state.md.us/gedmd/ged.shtml
Phone Number: 410-767-0538

Virginia Department of Education
http://www.doe.virginia.gov/instruction/adulted/ged/
Phone Number: 877-376-9433

Washington, DC Adult Literacy Resource Center
http://dclibrary.org/services/adult
Phone Number: 202-727-2431

Elder/Vulnerable Adult Abuse
National Center on Elder Abuse for complete listing of elder abuse service organizations based on state
https://ncea.acl.gov
Phone Number: 1-855-500-3537

Eldercare Locator (weekdays from 9 AM to 8 PM)
https://eldercare.acl.gov/Public/Index.aspx
Phone Number: 1-800-677-1116

Delaware Adult Protective Services
http://dhss.delaware.gov/dhss/dsaapd/aps.html
Phone Number: 202-541-3950

District of Columbia Adult Protective Services
http://dhs.dc.gov/service/adult-protective-services
Phone Number: 202-541-3950

Georgia Adult Protective Services
http://aging.dhs.georgia.gov/adult-protective-services
Phone Number: 1-866-552-4464

Maryland Adult Protective Services
http://dhr.maryland.gov/office-of-adult-services/adult-protective-services/
Phone Number: 1-800-332-6347

New Jersey Adult Protective Services
http://www.state.nj.us/humanservices/doas/services/aps/
Phone Number: 1-800-242-5846

North Carolina Adult Protective Services
https://www.nc.gov/services/adult-protective-services
Phone Number: 919-855-3400

Pennsylvania Bureau for Advocacy, Protection & Education
http://www.icdri.org/legal/Pennsylvania%20kPAD.htm
Phone Number: 1-800-490-8505

South Carolina Adult Protective Services
https://www.caregiver.org/south-carolina-adult-protective-services-aps-and-elder-abuse-hotline
Phone Number: 1-803-898-7318

Virginia Adult Protective Services
http://www.dss.virginia.gov/family/as/aps.cgi
Phone Number: 1-888-832-3858

West Virginia Adult Protective Services
www.dhhr.wv.gov/bcf/pages/default.aspxhttps://dhhr.wv.gov/bcf/Services/Pages/Adult-Protective-Services.aspx Phone Number: 1-800-352-6513

Infectious Disease
World Health Organization (WHO)
http://www.who.int/en/
Phone Number: 41-22-791-2111

Center for Disease Control (CDC)
http://www.cdc.gov/
Phone Number: 1-800-232-4636

Delaware Health and Social Services, Division of Public Health
http://dhss.delaware.gov/dhss/dph/index.html
Phone Number: 302-255-9668

District of Columbia Department of Health
http://doh.dc.gov/
Phone Number: 202-442-5955

Georgia Department of Public Health
http://dph.georgia.gov/
Phone Number: 1-800-436-7442

Maryland Department of Health and Mental Hygiene
https://health.maryland.gov/pages/index.aspx
Phone Number: 410-767-6500

New Jersey Department of Health
http://www.state.nj.us/health/
Phone Number: 609-292-7837

North Carolina Department of Health and Human Services
http://www.ncdhhs.gov/
Phone Number: 919-855-4800

Pennsylvania Department of Health
http://www.dhs.pa.gov/
Phone Number: 1-877-724-3258

South Carolina Department of Health and Environmental Control
http://www.scdhec.gov/
Phone Number: 803-898-3432

Virginia Department of Health
http://www.vdh.state.va.us/
Phone Number: 804-864-7001

West Virginia Department of Health and Human Resources
https://dhhr.wv.gov/Pages/default.aspx
Phone Number: 304-558-0684

Prevention
Prevention into Practice –- Tools and Resources
http://www.ahrq.gov/professionals/prevention-chronic-care/index.html
Phone Number: 301-427-1104

CDC, Centers for Disease Control
www.cdc.gov.chronicdisease
Phone Number: 1-800-232-4636

US Department of Health and Human Services, Office of Disease Prevention and Health Promotion
www.health.gov
Phone Number: 240-453-8280

Shelters/Homeless Services
The link below will allow for a search of the nearest homeless shelter and other nearby service organizations in any city and state:
http://www.homelessshelterdirectory.org/

Feeding America will allow for a search of the nearest food bank based on zip code or state:
http://feedingamerica.org

Social Services (State)
Delaware Health and Social Services Department
http://dhs.dc.gov/
Phone Number: 302-671-4200

Georgia Department of Human Services
https://dhs.georgia.gov/
Phone Number: 202-576-8000

Maryland Department of Social Services
http://msa.maryland.gov/msa/mdmanual/01glance/html/social.html
Phone Number: 410-836-4700

New Jersey Department of Human Services
http://www.state.nj.us/humanservices/
Phone Number: 609-292-3717

North Carolina Division of Social Services
http://www.ncdhhs.gov/dss/
Phone Number: 336-694-4141

Pennsylvania Department of Human Services
www.dhs.pa.gov
Phone Number: 1-800-692-7462

South Carolina Department of Social Services/
https://dss.sc.gov/
Phone Number: 803-898-8080

Virginia Department of Social Services
https://www.dss.virginia.gov
Phone Number: 1-800-552-3431

West Virginia Department of Health and Human Resources
https://dhhr.wv.gov/Pages/default.aspx
Phone Number: 304-356-5840

Suicide Prevention
National Suicide Prevention Hotline (nationwide and 24/7)
http://www.suicidepreventionlifeline.org/
Phone Number: 1-800-273-8255

American Foundation for Suicide Prevention
www.afsp.org
Phone Number: 1-800-273-8255

National Institute of Mental Health
http://www.nimh.nih.gov/health/index.shtml
Phone Number: 1-866-615-6464

Vocational Rehabilitation Agencies (State)
Delaware Department of Labor, Division of Vocational Rehabilitation
http://dvr.delawareworks.com/
Phone Number: 302-761-8001

District of Columbia Department on Disability Services
http://dds.dc.gov/
Phone Number: 202-730-1700

Georgia Vocational Rehabilitation Agency
https://gvs.georgia.gov/
Phone Number: 404-232-7800

Maryland Department of Education, Division of Rehabilitation Services
https://dors.maryland.gov/Pages/default.aspx
Phone Number: 410-554-9442

New Jersey Department of Labor and Workforce Development
https://www.nj.gov/labor/
Phone Number: 609-292-9339

North Carolina Division of Vocational Rehabilitation Services
http://www.ncdhhs.gov/dvrs/
Phone Number: 919-807-2796

Pennsylvania Department of Labor & Industry, Vocational Rehabilitation Services
http://www.dli.state.pa.us/portal/server.pt/community/vocational_rehabilitation/10356
Phone Number: 800-922-9536

South Carolina Vocational Rehabilitation Department
http://scvrd.net/common/index.php
Phone Number: 803-251-4680

Virginia Department for Aging and Rehabilitative Services
https://www.virginia.gov/agencies/department-for-aging-and-rehabilitative-services/
Phone Number: 800-552-5019

West Virginia Division of Rehabilitation Services
http://www.wvdrs.org/
Phone Number: 1-800-624-8207

Women’s Health
Women’s Health Common Conditions Affecting Women (Over 40 free fact sheets in English, Spanish, and other languages) US Food and Drug Administration (USDA)
http://www.fda.gov/default.htm
Phone Number: 888-463-6332

Women’s Health Publications
http://www.fda.gov/ForConsumers/ByAudience/ForWomen/FreePublications/default.htm
Phone Number: 301-796-9440

National Women’s Health Resource Center
www.healthywomen.org
Phone Number: 1-877-986-9472

Office on Women’s Health, US Department of Health and Human Services
www.womenshealth.gov
Phone Number: 800-994-9662

Additional On-line Self-Management Resources
Centers for Disease Control and Prevention
http://www.cdc.gov
Phone Number: 800-232-4636

Familydoctor.org
http://www.familydoctor.org

Healthfinder
http://www.healthfinder.gov
Phone Number: 1-800-799-7233

MayoClinic
http://www.mayoclinic.com
Phone Number: 1-800-533-1710

MEDLINEplus
http://medlineplus.gov
Phone Number: 1-800-633-5463

National Heart, Lung and Blood Institute
http://hin.nhlbi.nih.gov/joinhin/news/lifestyle62703.htm
Phone Number: 301-592-8573

NIH Senior Health
https://nccih.nih.gov/node/6931
Phone Number: 1-800-633-4227

Technology Safety Resources/Tips

Passwords

Safest passwords contain a combination of letters, numbers, and symbols; avoid using words in the dictionary, important dates, or names of close family members
Avoid using the same password for every account you log into
Change your passwords frequently

Social Networks

Always check privacy settings for your accounts and ensure the account is set to the level of privacy you want
Do not “befriend” strangers or others’ whose accounts seem incomplete/unreal on social media

Online Accounts – Practice caution when opening a new online account with any entity, and make sure to fully read their privacy policy

Opt out of sharing personal information that is not required to open the account
Avoid using the same username and password for all online accounts
Ensure that you are logged off when the online account is not being utilized

Safe Web Browsing

Ensure that your computer is running current anti-virus and anti-spyware programs
Periodically run scans on your computer, separate from your regular antivirus/anti-spyware
Occasionally delete your history, cookies, temporary internet files, and saved forms/passwords from your web browser
Always be aware of your surroundings when utilizing a web browser; others may be able to view the content of your computer when utilizing a public connection, or may be able to view your screen when sitting in a public area
Always log off accounts and devices when not utilizing them

Mobile Telephones/Devices

When speaking on your phone in public, avoid topics that are of a confidential nature and be aware that others around you may be able to hear your discussion
Keep your mobile device locked at all times it is not in use, and protect with fingerprint technology or a strong pass code
Take great care when sharing your location with others from your mobile device’s applications
Pay close attention to security and privacy settings for each application on your mobile device

Medical and Vocational Forms

Job Search Log

Medication List

Release/Consent Forms

Medical Release – MD

Medical release – Non MD

Exam Room Consent